SimpleHelp Path Traversal Vulnerability
SimpleHelp · SimpleHelp
The SimpleHelp remote support software, version 5.5.7 and earlier, contains multiple path traversal flaws in how it handles pathnames, where the server fails to restrict file access to an intended directory. An unauthenticated remote attacker can exploit these by sending crafted HTTP requests to download arbitrary files from the SimpleHelp host, including server configuration files holding secrets and hashed user passwords.
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.
- Exploited
- Yes, in CISA KEV
- Reports
- 0
- Tactics
- 3/15
How an attack unfolds
Based on MITRE ATT&CKA public catalogue of the techniques attackers use, maintained by MITRE. Patchfirst uses it to describe what attackers do with a vulnerability. mappings. Select a step to see the evidence.How attackers get in
What they do
What can follow
Exploitation timelineDated milestones for a CVE: when it was disclosed, when exploit code became public, when exploitation was confirmed, and when threat reports named it.
First seen exploited 16 days after disclosure. Public exploit code (Metasploit) was available 3 days before disclosure.
- Public exploit codeMetasploit3 days before
- Disclosedday 0
- First seen exploitedVulnCheck KEV evidence+16 days
- Added to CISA KEVknown ransomware use; EU database agrees+29 days
CISA KEV listing is when exploitation was confirmed, not necessarily the first attack.
MITRE ATT&CKA public catalogue of the techniques attackers use, maintained by MITRE. Patchfirst uses it to describe what attackers do with a vulnerability. techniques
5 TechniqueOne specific attacker behaviour in MITRE ATT&CK, such as T1190 “Exploit Public-Facing Application”. IDs with a dot, like T1059.004, are sub-techniques., grouped by TacticThe attacker’s goal at a stage of an attack in MITRE ATT&CK, such as Initial Access or Persistence. Each technique belongs to one or more tactics. in kill-chain order 5Initial AccessTA0001
Due to improper handling of HTTP request input, attackers can exploit a path traversal vulnerability in SimpleHelp version 5.5.7 and prior to gain access to critical user data stored in SimpleHelp, such as credentials. From there, with the credentials, they can further compromise the system, such as with code execution.
ExecutionTA0002
Credential AccessTA0006
Detection
0 rules for this CVE · 312 general rules for its techniquesRules for this CVE
0Sigma ruleAn open, vendor-neutral detection rule for log data. Security teams convert Sigma rules into searches for their own SIEM. that reference CVE-2024-57727 directly.CVE-specific rules are not available in this build. Search SigmaHQ ↗
General rules for this CVE’s techniques
These detect the technique in general, not this specific vulnerability.
Exploit Public-Facing ApplicationT1190149 general rules
- Arcadyan Router Exploitationscriticaltest
- Citrix ADS Exploitation CVE-2020-8193 CVE-2020-8195criticaltest
- Citrix Netscaler Attack CVE-2019-19781criticaltest
- Confluence Exploitation CVE-2019-3398criticaltest
- CVE-2010-5278 Exploitation Attemptcriticaltest
- CVE-2020-0688 Exchange Exploitation via Web Logcriticaltest
- CVE-2020-10148 SolarWinds Orion API Auth Bypasscriticaltest
- CVE-2020-5902 F5 BIG-IP Exploitation Attemptcriticaltest
OS Credential DumpingT100337 general rules
- Antivirus - Password Dumper Signaturecriticalstable
- HackTool - Rubeus Executioncriticalstable
- Hacktool Execution - Imphashcriticaltest
- Potential Credential Dumping Via LSASS Process Clonecriticaltest
- WCE wceaux.dll Accesscriticaltest
- HackTool - Potential Remote Credential Dumping Activity Via CrackMapExec Or Impacket-Secretsdumphightest
- HackTool - Rubeus Execution - ScriptBlockhightest
- Hacktool Execution - PE Metadatahightest
Credentials In FilesT1552.00124 general rules
- Potential Russian APT Credential Theft Activitycriticalstable
- Copy Passwd Or Shadow From TMP Pathhightest
- Credentials In Fileshightest
- Credentials In Files - Linuxhightest
- HackTool - Typical HiveNightmare SAM File Exporthightest
- HackTool - WinPwn Executionhightest
- HackTool - WinPwn Execution - ScriptBlockhightest
- Linux Recon Indicatorshightest
Private KeysT1552.0047 general rules
- Cisco Crypto Commandshightest
- DPAPI Backup Keys And Certificate Export Activity IOChightest
- PowerShell Get-Process LSASShightest
- Certificate Exported Via PowerShellmediumtest
- Certificate Exported Via PowerShell - ScriptBlockmediumtest
- Private Keys Reconnaissance Via CommandLine Toolsmediumtest
- PFX File Creationlowtest
Command and Scripting InterpreterT105995 general rules
- HackTool - Sliver C2 Implant Activity Patterncriticaltest
- Lazarus Group Activitycriticaltest
- REvil Kaseya Incident Malware Patternscriticaltest
- Turla Group Lateral Movementcriticaltest
- Windows Defender AMSI Trigger Detectedhighstable
- Windows Defender Threat Detectedhighstable
- Abusable DLL Potential Sideloading From Suspicious Locationhightest
- Add Insecure Download Source To Wingethightest
Sigma rules © SigmaHQ, Detection Rule License 1.1; linked, not reproduced.
What security researchers reported
Not named in any threat report yetAlso mentioned in 50 community threat pulses (AlienVault OTX)
Weaker evidencePulses are indicator collections that anyone can publish. A mention is not confirmation of exploitation.
- Actively_Exploited_Kev | Oct 30, 202629 Oct 2026
- INC and The Gentlemen Ransomware: Exposed AI Infrastructure28 Oct 2026
- Actively_Exploited_Kev | Oct 29, 202628 Oct 2026
- EbeeOct2026 Pt528 Oct 2026
- Actively_Exploited_Kev | Oct 28, 202627 Oct 2026
- Actively_Exploited_Kev | Oct 27, 202626 Oct 2026
- 44 more on OTX